Advanced Services & Security System Support
Dedicated to advancing your security priorities, our advanced services team helps you successfully deploy, maintain, and get the most out of your LenelS2 system.
Ensure the Success of Every Project
Our experienced, specialized professionals help ensure the success of complex, high-risk security system installations of every scale, minimizing downtime during migrations and upgrades.
Meet Advanced Security Software Integration Needs
Expert-level solution design and engineering resources extend and integrate your LenelS2 access control security system support with external systems, streamlining business processes and helping meet your unique security needs.
Reduce Maintenance Costs
Ensure your LenelS2 security system is running at peak performance to avoid any interruption of critical business functions with preventive maintenance and diagnostic services.
Security System Support for Operational Efficiency
Our dedicated technical project engineers identify operating inconsistencies across your LenelS2 system to help lower costs and maximize system performance.
Protect from Cyber Threats
We offer a range of services to help IT and security professionals address every aspect of cybersecurity from education and assessment, to system hardening implementation and ongoing maintenance.
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Need Help with a Project?
From planning and installation to ongoing maintenance and expansion, our dedicated Advanced Services and support teams offering security system support are available to provide professional expertise to enhance your system's efficiency, usability, and cost-effectiveness.
Professional Engineering Services
Our Professional Engineering Services team works with LenelS2 value-added resellers and end users to accomplish short-term projects including upgrades, mergers and migrations, hardening, access level management, deployments, cardholder cleanup and fault tolerance / high availability solutions. Our team delivers remote or onsite upgrade support with planning, testing, and execution, making it possible to plan and implement software, security systems, and database upgrades.
Custom Solutions
Our Custom Solutions team designs, develops, and delivers tailored security software solutions and integrations to help organizations meet their unique security requirements. The team uses the same development standards, practices, and strategies as our core engineering team to ensure the highest level of quality. In support of the return to work, the team has developed a number of tools including pre-entry screening assessments and system integrations, entry point control, occupancy management, incident management, and more.
Remote Managed Services
Our Remote Managed Services team offers expert consultation for the maintenance of LenelS2 installations, including preventive and diagnostic services designed to detect system failures early. The team advises system administrators, conducts regularly scheduled technical calls to answer how-to questions, provides system analysis and reports, suggests potential functional improvements, and tracks support tickets.
Platinum Support
Platinum Support is a new managed service from LenelS2 that helps OnGuard customers maximize their system's potential now and into the future. With Platinum support, a dedicated LenelS2 point of contact will provide high-priority concierge services with direct access to technical experts.
Embedded Services
Our Embedded Services team helps identify any operating inconsistencies across your LenelS2 system and works with you to standardize designs, installation processes and user experience for global projects. This helps lower operating costs, and maximizes your system's efficiency, cost-effectiveness and performance. Multi-level, onsite support and education are included. A dedicated professional project manager coordinates LenelS2 resources.
Software Upgrade and Support Plan (SUSP) Services
Our Software Upgrade and Support Plan (SUSP) services ensure that our customers have access to the latest upgrades and support for their NetBox and OnGuard systems, as well as integrated LenelS2 video management systems. With expert technical support and regular updates, our SUSP services help enhance system performance, add new features, and improve cybersecurity measures.
Cybersecurity Assessment Service
LenelS2 can help our security customers anticipate and address cybersecurity vulnerabilities and risks. Through our Cybersecurity Assessment Service, LenelS2 helps customers across a variety of industries to systematically identify, evaluate, and mitigate current and potential cybersecurity risks within their organization’s access control systems and network.
